Frequently Asked Questions and Policies
What are your business hours?
Monday through Friday 8AM to 5PM Central Time. Closed all major USA holidays.
Where are you located?
In Northwestern Indiana near Chicago.
What is your phone number?
If I leave a message or use the contact form when should I expect a response?
Typically within 24 hours during normal business hours.
Ordering, Payment & Shipping
What types of payment do you accept?
Visa, MasterCard, American Express, Diners Club, Discover, and Paypal.
Where do you ship to?
Standard shipping on non-custom orders is free within the Continental United States. International shipping is available for certain products and a quote can be provided upon request.
What kind of packaging does the print come in?
Small prints come in sturdy well-protected rigid mailers or boxes. Larger paper prints come rolled in tubes. Canvas Prints come in boxes or wooden crates.
What if I have problems placing an order?
Use the Contact Form or call (219) 779-7180
After I place an order when will I receive my print?
The following times are for standard products after payment has been made. Custom order shipping time varies. Delivery times are estimated and not guaranteed. Longer shipping times may occur due to holidays, weather, order changes requested by the customer, or other events.
- Paper Prints - Estimated delivery of 1-2 weeks excluding holidays
Canvas Prints - Estimated delivery of 2-3 weeks excluding holidays
Do you offer expedited shipping?
Yes. Expedited shipping is available at an additional cost upon request before placing an order. Please note that processing time varies per product and is still 1-4 business days before the product ships.
What happens if the print is lost or damaged during shipping?
We will review the situation and in most cases send a replacement at no cost to you.
Do you provide a shipping tracking number?
Yes. You will receive a shipping tracking number with your order so you can check shipping status and estimated delivery date online.
What is your policy on returns, refunds, cancellations, and exchanges?
We strive for customer satisfaction. We offer a 30 day money back guarantee on standard (non-custom) print products. If you are not satisfied for any reason simply return the print within 30 days of the purchase date and upon receipt and acceptable inspection the original purchase amount will be refunded. Buyer is responsible for return shipping and any associated costs. Expedited and international shipping costs are non-refundable. Custom orders are non-returnable and non-refundable and may be exchanged once for the same product within 14 days of the purchase date. Cancellation requests must be received within one hour after placing the order. Electronic file licensing (Digital Downloads) may not be exchanged, returned, cancelled, or refunded.
How can I buy prints of your photos?
Print ordering is available directly through this website by going to an image page and clicking the "Buy Art Print" option.
Do you offer other types of prints such as framed prints or products like coffee mugs?
Yes. A wide variety of print products are available. Please contact us with your needs.
Do you provide services to make changes to images?
It depends on the changes needed. Please contact us with details.
Can I get bigger print sizes than what's listed on your website?
In most cases yes. Contact us with details.
I like your work but didn't find what I needed on your website. Do you have other photos available?
Yes. We have tens of thousands of photos that currently aren't available on the website. Contact us to discuss the details.
Digital Downloads & Stock Photos
Can I buy a digital download file of a photo?
Digital download licensing is available for business projects such as for hotels, restaurants, art consultants, interior designers, and other types of companies. Licensing fees start at $2,500. Contact us with details of your requirements.
What are your terms and conditions?
Terms and conditions can be found at http://www.velgos.com/terms
What does Copyright mean?
Copyright is a legal form of protection that allows the owner of work (photo, document, etc) to authorize if and how the work can be used. As soon as someone takes a photo they are the legal owner of the photo and can specify how the photo can, or cannot, be used. It is illegal and punishable by law for someone to copy a photo or use it without the owner's permission. More detail on copyright specific to the United States is available through this document from the US Government.
What does Copyright Infringement mean?
Copyright infringement in general is using copyrighted material (e.g. photos, video, etc) without permission from the copyright holder. Here are several examples of illegal copyright infringement.
- You're a real estate agent, find an image on the internet that you like, copy it, and display it on your real estate website.
- You find an image on the internet, copy it, and use it for your personal social media account header photo.
- You properly license a photo from the copyright holder with terms to use the photo only for a website but then you use the photo to create an art print for your house.
Can I copy photos from your website?
No. All photos by Paul Velgos are copyrighted and may not be copied for any reason. If you would like to use a photo you must purchase a print or digital download license.
Can I use your photos for free?
No. If you would like to use a photo you must purchase a license such as a print or digital download.
After I receive my print can I make copies of it?
No. When you purchase a print your license includes only the single print you received. If you would like additional prints they may be purchased through this website.
After I receive my print can I scan it so I can use it for other things?
No. When you purchase a print your license includes only the print. Scanning or any other method of copying the print is not permitted.
After I receive my print can I scan it so I can enlarge it?
No. When you purchase a print your license includes only the print in the size you purchased. Scanning the print is not permitted. Larger sizes can be purchased through this website. If you need a size not listed on this website please contact us.
After I receive my print can I make copies and sell them?
No. When you purchase a print your license includes only the print. Copying the print and selling copies of the print are not permitted.