Frequently Asked Questions & Policies

Frequently Asked Questions and Policies

 

General Business

What are your business hours?

Monday through Friday 8AM to 5PM Central Time. Closed all major USA holidays.

Where are you located?

In Crown Point, Indiana near Chicago.

 

Ordering, Payment & Shipping


What types of payment do you accept?

Paypal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club

Where do you ship to?

Standard shipping is free within the Continental United States. International shipping is available for certain products and a quote can be provided upon request.

What if I have problems placing an order?

Use the Contact Form or call (219) 779-7180

After I place an order when will I receive my print?

The following times are for standard products after payment has been made. Custom order shipping time varies. Delivery times are estimated and not guaranteed. Longer shipping times may occur due to holidays, weather, order changes requested by the customer, or other events.      

  • Paper Prints - Estimated delivery of 5-7 business days (excluding weekends and holidays)
  • Canvas Prints - Estimated delivery of 7-10 business days (excluding weekends and holidays)
  • Metal Prints - Estimated delivery of 12-15 business days (excluding weekends and holidays)
  • Wood Prints - Estimated delivery of 12-15 business days (excluding weekends and holidays)

Do you offer expedited shipping?

Yes. 2nd Day and Overnight shipping is available at an additional cost upon request. Please note that processing time varies per product and is still 2-5 business days before the product ships.

Do you provide a shipping tracking number?

Yes. You will receive a shipping tracking number with your order so you can check shipping status.

What is your policy on returns, refunds, cancellations, and exchanges?

We strive for customer satisfaction. We offer a 30 day money back guarantee on standard (non-custom) Print Products. If you are not satisfied for any reason simply return the print within 30 days of the purchase date and upon receipt and acceptable inspection the original purchase amount will be refunded. Buyer is responsible for return shipping and any associated costs. Expedited and international shipping costs are non-refundable. Custom orders are non-returnable and non-refundable and may be exchanged once for the same product within 14 days of the purchase date. Cancellation requests must be received within one hour after placing the order. Electronic File licensing "Downloads" may not be exchanged, returned, cancelled, or refunded.

Print Products

Where can I buy prints of your photos?

Print ordering is available directly through this website by going to an image page and clicking "Buy Print".

Can I buy a digital version of a photo so I can print it myself?

In most cases yes. On the image page click the "Buy Download" icon and select the Decor option.

Can I buy a digital version of a photo so I can create prints and products to resell?

It depends. Contact us with details.

Do you offer other types of prints such as framed prints or products like coffee mugs?

Yes. A wide variety of print products are available. Please contact us with your needs.

Can I request to make changes to images?

Yes. Basic changes to full customization can be made to meet your needs such as altering coloring or removing objects. A fee may be required depending on the change needed. Please contact us with details.

How and where can I use the print?

The print can be framed and/or hung just about anywhere including your home or business office.

Can I get bigger print sizes than what's listed on your website?

Yes. If you need a very large print, such as for a full size office wall, contact us with details.

I like your work but didn't find what I needed on your website. Do you have other photos available?

Yes. We have tens of thousands of photos. Contact us to discuss the details.

 

Stock Photos & Digital Downloads

Can I buy photos as digital downloads or stock photography?

In most cases yes. On each image page click the "Buy Download" icon and select the appropriate options.

Do you offer Royalty-Free stock photos?

Yes, most images in the Other Pictures section are Royalty Free

Do you have high quality and high resolution photos?

Yes. The majority of photos were captured with professional equipment that creates very high resolution files of at least 20 megapixels. Some images are as high as 150 megapixles. These photos can be used for the most demanding of needs such as billboards, walls and large electronic displays. Most photos have been processed to meet extremely high quality demands of stock photography agencies. This means images are sharp, detailed, and have been processed so they are suitable for commercial advertising.

Who are some of your customers?

Examples of customers are available on the Clients page. Over 20,000 licenses of my photos have been sold and are used by some of the world's most recognizable names such as Forbes, Wall Street Journal, TIME, ESPN, WebMD, Monster.com, Yahoo!, Consumer Reports, Marriott, and Motorola. Check out the Testimonials page to see comments from print customers.

What can stock photos be used for?

Common usage includes commercial, editorial, or prints but It depends on the licensing configuration you purchase. Examples of commercial usage would be magazine advertisements, corporate website, postcard mailer, and billboard. Editorial examples would be a newspaper article or in a book.

After I purchase a license for a stock photo how do I get the file?

You will receive an email with a link where the file will be available for you to download directly to your computer.

 

Customer Usage Terms

What are your licensing and usage terms?
http://www.photodeck.com/terms

After I purchase a photo do I own it?

No. When you make a purchase you are buying a license for the right to use the photo. Paul Velgos remains the owner and copyright holder of all images. After you license a photo you are agreeing to use it based on the usage terms of the license you purchased.

After I buy an electronic photo can I upload it to social websites? (Pinterest, Flickr, Facebook, etc)

Maybe. If the license you purchased includes usage for social media then yes.

After I buy a license for an electronic photo can I resell it?

No. Reselling photos is prohibited. When you buy a photo license it may only be used for the purpose agreed to.

After I purchase a license can I use the image for multiple companies or clients?

No. Royalty-Free and Rights Managed license usage is granted to a single company. For companies such as agencies, consultants, or designers the single company is the end client.

After I purchase a license can I use the image for multiple projects?

For Royalty Free Licenses, yes, a single company may use the image for multiple projects and purposes for that company. For companies such as agencies, consultants, or designers the Royalty Free image may be used for multiple projects for a single client. For Rights Managed Licenses, licenses are specific to the Use Type that was acquired and additional usage or time requires purchasing additional licensing.

After I purchase a license can I give a copy to my friends to use?

No. Licenses are for a single person or company. If your friends would like to use the image they need to purchase a license.

After I receive my print can I make copies of it?

No. When you purchase a print your license includes only the single print. If you would like additional prints they may be purchased through this website.

After I receive my print can I scan it so I can use it for other things?

No. When you purchase a print your license includes only the print. Scanning the print is not permitted.

After I receive my print can I scan it so I can enlarge it?

No. When you purchase a print your license includes only the print in the size you purchased. Scanning the print is not permitted. Larger sizes can be purchased through this website. If you need a size not listed on this website please contact us. 

After I receive my print can I make copies and sell them?

No. When you purchase a print your license includes only the print. Copying the print and selling copies of the print are not permitted. If you would like to sell prints using one of my photos contact me to discuss the details.

 

Copyright Information

What does Copyright mean?

Copyright is a legal form of protection that allows the owner of work (photo, document, etc) to authorize how the work is used. As soon as someone takes a photo they are the legal owner of the photo and can specify how the photo can, or cannot, be used. It is illegal and punishable by law for someone to copy a photo or use it without the owner's permission. More detail on copyright is available through this document from the US Government.

Can I use any photos I find on the Internet for free?

In most cases, no. A common misconception is that photos on the Internet are "public domain" or "free" and can be copied and used for any purpose. Copying and using any photo without permission is considered theft, and like any type of theft, is punishable by law.

Can I copy photos from your website?

No. All photos are copyrighted and may not be copied for any reason. If you would like to use a photo you must purchase a license.

Can I use your photos for free?

No. If you would like to use a photo you must purchase a license such as a print or digital download.